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Published 2020-12-06 (Image 185788)

Hello, youve reached Bilkyoo gas and electric, Ryan speaking. How may I hinder you? Ive been paying you about $300 per month for years, and Ive been on auto-pay, so I know youve gotten your money. But I just got a $1,600 bill from you, saying I have a past due amount thats all due this month, plus a $240 late fee, or youll cut off my lights and gas. Let me check … Thats right, sir. The $300 monthly charge was for gas and electricity. But theres a $66 per month municipal gas and electricity access and transport fee. You were supposed to go online and check a box adding that to your autopay profile. Those instructions were clear in the find print of your bill. Those sound like made-up charges. Im not paying them. You were also supposed to pay an access acquisition and transport conveyance fee.

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